ETHIX360 has developed enterprise-class risk management solution-CaseTrac that helps enterprises to collect, manage, and resolve incidents related to employee code of conduct. CaseTrac’s unique risk management solution enables departments entrusted with risk management responsibilities to automate and enforce their unique policies and procedures for managing any incidents from workplace harassment to bullying. CaseTrac ensures that each department is consistent in executing the best resolution for the employee’s issue via compliant processes.
CaseTrac is integrated with trending and benchmarking analytics that allows ETHIX360’s clients to quickly know if the changes made in their business policies and procedures are having a positive effect on their compliance issues or not. From web reporting to a call center with whistleblower hotline to email, texting, and IVR, CaseTrac supports all the comprehensive intake methods for reporting concerns. Companies can select the best method that is easy to access and culturally natural for making decisions.
Through CaseTrac, companies can maintain a detailed case history of every case. This case history includes interviews, site visits, and evidence collection, wherein each activity is time and date stamped along with the information of the user’s activities. This provides management with a single-source platform for analyzing every step taken in regards to the concern—from reporting to follow up action. Another significant aspect of the CaseTrac that is adding value to the client is its localization capabilities, wherein the product is available in 67 languages and includes on-demand translations in conjunction with the Microsoft AI solution.
CaseTrac is widely utilized by global clients and European-based clients whose employees required several language options. For instance, one of the ETHIX360’s clients, a large Japanese global manufacturer, operating in 38 countries around the world, often had individuals from a branch located in another country, wanting to report compliances or risk claims through the system in their native language. The localization capability of the CaseTrac enabled those individuals to communicate and resolve the issue quickly in their native languages.
ETHIX360’s innovative solution is designed and developed by the experts in the fields of ethics, law, human resources, labor, compliance, and web-based applications, making them second to none. Moreover, they believe in the customer-centric approach wherein they interact with their clients regularly through which the company, with their client’s feedback, was able to define their baseline functional sets and products better.
“By further embedding AI into our products, we are aspiring to make our product much more valuable to our customers,” says Rollins. From translation tools to the investigation process, ETHIX360 will continue to broaden the use of AI within their products. In addition, they are also aiming to support tight integration with enterprise risk management systems or HR information systems.